Shipping policy

 

Order processing times
Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order. 

 

Shipping times
We ship from our warehouses located in the United States. We currently ship only to the 48 contiguous United States with plans to expand soon!

  • Orders shipping within the United States will arrive within 3-5 business days.


Shipping costs

  • Orders shipping to an address in United States are offered UPS and/or FedEx shipping rates which are calculated at checkout based on the total weight of products in your order, if the order is less than $200. Any orders totaling more than $200 receive free shipping. 


Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

  • Items must not be broken, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 24 hours after you receive your order confirmation. Please email us directly at hello@next-stepstool.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.


Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.