WARRANTY
We at Aha! Solutions, Inc., the company behind the Next-Step Stool, are proud to offer an extended warranty period of 3 months on all our products. We stand behind each and every product that we make. Our step stools and accessories are crafted from the finest quality materials and undergo vigorous quality and safety testing. In the unlikely event that you have an issue with a defect in material or workmanship within 3 months of purchase, we’ll repair or replace it with a new one and cover the postage to ship it back out to you!
The warranty applies to products used under normal conditions and for the purpose intended, however our step stools and accessories, like others in the same category, no matter what their function are not indestructible and our warranty doesn’t apply to damage caused by normal wear and tear, or neglect.
If you have a question or a warranty claim please reach out to the customer service via email at: hello@next-stepstool.com to complete the relevant documentation and organize an exchange. A receipt and/or proof of purchase is required.
CLAIMING YOUR WARRANTY
Just email us at hello@next-stepstool.com with your order details, description and photo of the fault or damage and we'll take it from there!